Empulse Reporting

As a call center administrator, you understand the need for consistent, high-quality customer care. In addition, you’re sensitive to the critical financial balance inherent with a potentially substantial infrastructure investment and your company’s bottom line. That’s where our Harbor Empulse Reporting solution can make the difference.

Intuitive dashboard and scorecard views let you monitor your call center activity in real-time. Is your highest call volume during the lunch hour? Instantly reallocate your resources to meet customer needs. Are you trending toward longer-than-usual wait times because of increased customer numbers? Justify additional call center hires with valuable standard and user-de?ned reporting data. Our Call Accounting solution is ?exible enough to meet your individual needs, user-friendly enough to be easily ingrained in your daily call center activities and powerful enough to increase your return on investment.

• Real Time ACD Dashboard
• Visual Scorecard
• Agent Availability and Presence
• Multiple Queues
• Real Time Charts
• Customizable Reporting

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