AT&T & BELLSOUTH Internet Customers
Click Here for help with AT&T Internet and Email Services:
AT&T / BELLSOUTH Residential customers
AT&T blocks port 25 for its residential customers using the following mail servers and you must send mail out through AT&T's servers. (ameritech.net / att.net / bellsouth.net / flash.net / nvbell.net / packbell.net / prodigy.net / sbcglobal.net / snet.net / swbell.net / wans.net / wans.net / worldnet.att.net).
AT&T / BELLSOUTH Business Customers
Business customers do not have any ports blocked on their service. AT&T recomends your outgoing server be set to host.isp.att.net / using Port 465
OLD BELLSOUTH.NET email accounts
Message from Christopher (Brandon) Barton – ATT Service Lead/Resolution Specialist
If you are using the fmailhost.isp.att.net and fpostoffice.isp.att.net servers, you are using the wrong ones now. They were correct back in 2009 when we spoke but we have changed the homepage and mail server management to Yahoo now. If your end users are working under the old “xxx.isp.att.net” servers then this would simply be an issue of reconfiguring the client settings to use the new AT&T/Yahoo! servers. Here are the settings:
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Incoming (POP) Server:
Name: pop.att.yahoo.com
Security Type: SSL
Port Number: 995
Authentication: clear text
Outgoing (SMTP) Server:
Name: smtp.att.yahoo.com
Security Type: SSL
Port Number: 465
Authentication: clear text
--------------------
Now, if you are using a different domain to POP the mail to the client, you will not need the incoming server settings from AT&T as I’m sure you already know.
If you have been using the old “xxx.isp.att.net” servers and had no issue until recently, the settings for the new servers are exactly the same with the exception of the “server names”. That should be all you need to change on each client. Everything else is the same. One other thing, you may need to verify that the AT&T/Yahoo! portal registration has been completed for any AT&T email address you are using. You can do this by navigating to our homepage (http://att.net) and logging into the webmail application. If you are able to log in and are taken directly to the address’s inbox, the portal registration is complete and you should have no other worries.
If you log into the webmail application from the homepage and are prompted to “complete the account registration,” just confirm all of the filled spaces are correct and fill the open spaces of the registration questions with accurate information. After that, the portal registration is complete and you will never have to worry again about the end-user’s email settings.
We moved to Yahoo! because when a customer cancelled their DSL account with AT&T using the old email servers, the email address would go “inactive” after 90-180 days. Now with the new AT&T (powered by Yahoo!) servers when a customer cancels their DSL account (in good standing with our billing group), their AT&T email address will remain active indefinitely as a free email address. Unlike free Yahoo! email addresses, the AT&T addresses will support “POP’ing” messages via any email client software. This is a much better deal for our customers than when they lost the addresses all together with the old servers.
Apologies for the inconvenience of have to reconfigure the client software so soon after we spoke last and you’re not being made aware of the changes; the reason you were not made aware of the changes would be because AT&T sent out loads and loads of notices to all of our customers over the last year but the notices were sent to the customer’s PPP email login.
I understand that your end-users don’t use the email address to receive messages but only to send them. You might consider logging into the PPP email address’ webmail application for any of the end-users you support who use AT&T DSL and configuring an “auto-forward” rule that would send any messages that address receives to an address that the end user checks on a regular basis. We send notices of any network changes, billing issues, etc… to our customer’s via that PPP address. If the customer does not use the address on a regular basis, it shouldn’t get much other traffic that might cause an issue with an “auto-forward” rule pointing to an address they do use regularly. Just let me know if you have any other questions and I’ll be glad to assist in any way that I can.
Thank you,
Christopher (Brandon) Barton
Service Lead/Resolution Specialist
AT&T High Speed Internet Technical Support
SPLA Helpdesk
email:cb6614@att.com
AT&T Tech/Website #” 888-932-4678
AT&T Business Internet - 877-722-3755
